Internal Role Accessibility Comfort and Knowledge Analysis Survey 

The Context

As FIU Online’s learning design department has multiple Instructional Design teams for different departments, each team has its own approach for support. There are teams for each department, which include College of Architecture and the Arts (CARTA), Health and Nursing, College of Law, College of Engineering, and College of Arts, Sciences and Education (CASE).  

The CDS team’s structure functions through a case and queue-based system, where individuals from any team can submit a case regarding accessibility, course copies, question bank submission, or other course support needs for assistance.  However, due to structure changes, the CDS queue would only be available for incomplete teams. This means that other teams that previously had CDS Queue support would need to perform remediation themselves. 

The Questions

• If complete teams will no longer have access to the CDS queue, how will each team’s workload for accessibility change? 

• Are managers and supervisors equipped with the same knowledge as Instructional Design specialists and consultants? 

• If so, how often are they using accessibility remediation?  

•  Will managers and supervisors require more accessibility knowledge for their assigned courses? 

• How much discrepancy is there between managers and non-managers in their frequency of use, familiarity, and comfort level with these tools?  

Results

Proposed Solutions

Based on the results in Figure 1 and Figure 2, both managerial and non- managerial roles show the least frequency of use, and comfort with HTML and Citilabs tool. To increase comfort and frequency of use for both roles, solutions such as interactive trainings, webinars and utilizing Just- In–Time resources for on hand, impactful assistance.  

Figures 4 and 5 show that Managers (61-80% , 81-100%) have the significant majority of their course load requiring remediation each semester as opposed to Non Managers (0-20%). Proposed solutions to this need include managerial focused resources, trainings, and collaborative problem solving sessions between Managerial and non-managerial roles.

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